ITIL

The IT Infrastructure Library www.itil.co.uk

ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC

OGC has renewed the outsourcing contracts for TSO to publish ITIL books and APMG to accredit ITIL training. And if I have this right, TSO defends the copyright and APMG defends the trademarked brand. The renewal is for two years - it could have been renewed from one to five years. It just feels odd being part of a supposed professional community and this is all we hear. This must be what it was like being a resident of a medieval estate: the news filters quietly down from the castle long after all is done and dusted.

Merry Christmas from the British Government? Is ITIL public domain?

There is a quiet revolution going on within the British Government right now. And it might just have handed the ITIL community a Christmas present: an open licence for ITIL.

the rising anger at OGC and APMG over ITIL and Prince2

There is rising anger at the attitudes and tactics of OGC and APMG over ITIL and Prince2. Most people can't speak out because APMG hold them to ransom over their livelihood. But a few do.

Its official, this is Version 3 of ITIL

Do you realise that the moniker "V3" is finally official? For years OGC and TSO refused to label it V3. There is nothing on the front of the ITIL books (or inside them!) to tell you which is V3 or V2 (or V1). It must be hopelessly confusing to anyone new to it. But now that has all changed...

The bull in a china shop

I flushed out some interesting feedback by talking favourably about OGC's IP protection. ITIL depends on volunteers and it is a fragile arrangement. When those volunteers' first direct official contact ever with OGC or TSO or APMG is not a certificate of appreciation but rather a cease-and-desist letter from a lawyer, that does not contribute to good will. Nor does it create the impression that we're all in this together, creating a body of knowledge for the public good. (When are you ever going to say thank-you, OGC?)

I'll defend ITIL when I need to.

These are strange times. I find myself defending ITIL, and defending myself for doing so.

ITIL: Don't shoot the message

It seems to me that ITIL is often very badly done (zealous, anal, officious, misdirected, overblown, dogmatic, theoretical, detached...), and people's bad experience results in them blaming ITIL itself. I've recently seen the effect of ITIL on a neophyte and it was positive and enriching: new awareness, new models to help solve challenges, hope for order in the chaos, a resource to help.

I point the finger at book-carrying door-to-door consultants, hype-merchant analysts generating their own industry, and tub-thumping vendors selling out-of-the-box snake-oil to the credulous (yes they share the blame). Don't shoot the message, shoot the inept messengers. Discuss.

OGC fix their trademark guidance for ITIL, Prince2 etc

There seems to be a little common sense filtering through with OGC's trademark enforcement. [Update: no there doesn't. Stories coming in of obviously silly threatening letters being sent to owners of products - mostly books - that have ITIL in the name. One of the tales is in the comments below.]

ITIL exam transparency

Continuing a series of reforms, APMG has released the ITIL exam statistics for the last three years.

Book(s) review: the Key Element Guides

The ITIL V3 Key Element Guides have been out for some time now. Seems I never finished and published a review I started writing long ago, sorry about that. Better late than never, here it is now.

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