ITIL

The IT Infrastructure Library www.itil.co.uk

The bull in a china shop

I flushed out some interesting feedback by talking favourably about OGC's IP protection. ITIL depends on volunteers and it is a fragile arrangement. When those volunteers' first direct official contact ever with OGC or TSO or APMG is not a certificate of appreciation but rather a cease-and-desist letter from a lawyer, that does not contribute to good will. Nor does it create the impression that we're all in this together, creating a body of knowledge for the public good. (When are you ever going to say thank-you, OGC?)

I'll defend ITIL when I need to.

These are strange times. I find myself defending ITIL, and defending myself for doing so.

ITIL: Don't shoot the message

It seems to me that ITIL is often very badly done (zealous, anal, officious, misdirected, overblown, dogmatic, theoretical, detached...), and people's bad experience results in them blaming ITIL itself. I've recently seen the effect of ITIL on a neophyte and it was positive and enriching: new awareness, new models to help solve challenges, hope for order in the chaos, a resource to help.

I point the finger at book-carrying door-to-door consultants, hype-merchant analysts generating their own industry, and tub-thumping vendors selling out-of-the-box snake-oil to the credulous (yes they share the blame). Don't shoot the message, shoot the inept messengers. Discuss.

OGC fix their trademark guidance for ITIL, Prince2 etc

There seems to be a little common sense filtering through with OGC's trademark enforcement. [Update: no there doesn't. Stories coming in of obviously silly threatening letters being sent to owners of products - mostly books - that have ITIL in the name. One of the tales is in the comments below.]

ITIL exam transparency

Continuing a series of reforms, APMG has released the ITIL exam statistics for the last three years.

Book(s) review: the Key Element Guides

The ITIL V3 Key Element Guides have been out for some time now. Seems I never finished and published a review I started writing long ago, sorry about that. Better late than never, here it is now.

The IT Skeptic's ITIL News feed

The IT Skeptic uses Yahoo Pipes to filter ITIL content for my own news reader.

Subscribe to this via RSS. Costs you nothing, earns me nothing, just a public service to my friends :)

Inconsistency in ITIL product compliance?

Reading an official OGC webpage today, it seems to me to imply that products certified by OGC before a certain time were assessed to a laxer set of criteria than more recent certifications. What do you infer when you read the following?

The ITIL Experience is subjective

A while ago on LinkedIn I had this old chestnut quoted at me, so I thought I'd roast it: the Hornbill/HDI/Bruton survey "The ITIL Experience".

Frameworks they are a Changin

The itinerant folksinger Rambling Kid Realitsm is like many outspoken protesters: he upholds the long association between radical ideals and dubious personal hygiene, and he has only a vague grasp of actual facts. That said, we reprint here his latest protest song Frameworks they are a Changin' for you to make of it what you will...

Come ITSM people
Wherever you roam

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