ITSM open content
Right now the ITSM community seems to be abuzz with suggestions for open contribution repositories for ITSM knowledge and discussion. As one who has had a few cracks at this, let me assure you that if you build it, they won't come.
[Updated: let's compile a list of sites, see below]
The ITSM road is littered with the rusting wrecks of open ITSM bodies of knowledge (BOKs). Open ITIL, the ITIL Wiki, the ITIL Open Wiki, the ITIL Process Wiki, the People's Liberation Front of Judea...
If open ITSM content was going to spontaneously happen, why isn't it on Wikipedia already? What better vehicle could there be? And yet the current entry is truly awful. Likewise if we could set ITIL free simply by rewriting it in the public domain why go past Wikipedia for that?
And if there is such a crying need for a forum to discuss ITSM, how come all the existing forums are empty echo chambers like abandoned factories?
It's that same old IT geek predilection for solving non-technical problems with technical solutions. The ITSM world has communication problems, timeliness problems, culture problems, political problems, power problems. New tools are not the answer. Please stop building wikis and forums and social channels and whizzy apps. 99.9% of the million-plus ITSM practitioners don't even notice and if they did they wouldn't be bothered and wouldn't have time to try to get something new off the ground.
I don't even think open content BOKs work anyway. Any BOK needs a governing body to moderate, govern and quality-control. Open BOKs are either the self-expressive product of an individual or they turn to mush. To be successful a BOK needs a large credible resourced organisation behind it, which is why I'm backing COBIT5 as the next wave of IT content at this point.
Want to contribute to open ITSM content? take your pick...
http://www.wiki-itil.de/Hauptseite (In German and provocatively called "Best Management Practice")
http://www.isaca.org/Groups/Professional-English/itil/Group%20Wiki/ITIL%... (from ISACA! and empty, just waiting for some keen contributors)
http://www.itiler.com/ (ruins of the ITIL Open Guide, which moved to...)
http://www.itlibrary.org/ (now gone?)
Not enough potential open ITSM content sites for you? Google on, I bet you can find more...
Clearly the ITSM world's problem is not a shortage of open content sites. Maybe it is a shortage of community forums? Um... no. We may compile that list another day