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Is Knowledge Management a hole in COBIT?

Blog entry submitted by skeptic on Fri, 2009-07-03 03:37. [nid:1547]
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I'm always banging on about how COBIT is a superset of ITIL. So where does ITIL Knowledge Management fit in COBIT? I don't think of it as Configuration Management even if some of the documents are CIs: KM is a much higher discipline than that. Is this one aspect of ITIL that COBIT doesn't address?


The original COBIT/ITILV3 mapping paper makes a pretty tenuous (even lame) set of links

ST 4.7 Knowledge management maps to:
PO2.1 Enterprise information architecture model
PO2.4 Integrity management
AI4.2 Knowledge transfer to business management
AI4.3 Knowledge transfer to end users
AI4.4 Knowledge transfer to operations and support staff

This suggests that a pastiche of COBIT control objectives goes some way to covering it, but I don't see "knowledge transfer" as the same thing as "Knowledge Management" by any means.

The more recent Aligning COBIT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit makes the same "knowledge transfer" links (p79)

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You may work this way. For

Submitted by coco on Fri, 2009-07-03 15:23.

You may work this way. For KM goal as defined in Service Transition the most appropriate business goal I found it in COBIT is number 9, "Obtain reliable and useful information for strategic decision making.". This maps to a lot of IT Goals 2 4 12 20 26 but 4 20 and 26 looks like more related to integrity and reliability of the information.

Because it trigers a lot of processes you might consider to group some of the similar activities under only one additional process - you might argue that.

Keep in mind that SKMS is at the "best practice" stage - a concept which must prove that it is working in practice.

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