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 Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) Is Knowledge Management a hole in COBIT?
I'm always banging on about how COBIT is a superset of ITIL. So where does ITIL Knowledge Management fit in COBIT? I don't think of it as Configuration Management even if some of the documents are CIs: KM is a much higher discipline than that. Is this one aspect of ITIL that COBIT doesn't address?
The original COBIT/ITILV3 mapping paper makes a pretty tenuous (even lame) set of links
This suggests that a pastiche of COBIT control objectives goes some way to covering it, but I don't see "knowledge transfer" as the same thing as "Knowledge Management" by any means. The more recent Aligning COBIT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit makes the same "knowledge transfer" links (p79)  Buy your books here to support this blog: |
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You may work this way. For
You may work this way. For KM goal as defined in Service Transition the most appropriate business goal I found it in COBIT is number 9, "Obtain reliable and useful information for strategic decision making.". This maps to a lot of IT Goals 2 4 12 20 26 but 4 20 and 26 looks like more related to integrity and reliability of the information.
Because it trigers a lot of processes you might consider to group some of the similar activities under only one additional process - you might argue that.
Keep in mind that SKMS is at the "best practice" stage - a concept which must prove that it is working in practice.