McKinsey on how CIOs should think about business value
For those who can afford $150 annual subscription this McKinsey article looks useful: How CIOs should think about business value.
(Incidentally you will get at least as much value for your money from a McKinsey premium subscription as you will by paying TWENTY FIVE times that much for ITIL Live. Makes an interesting comparison doesn't it?)
For those who are skint like me McKinsey kindly give a lot away from their teasers:
IT generates value at two complementary levels: the core asset value (eg, hardware and software) and the vitally important value-in-use.
In the context of optimizing investments, the value of IT derives from dynamic control over the impact of IT investments on each company’s operating ratios.
For CIOs focused on operational improvements, IT’s value is measured mainly by process performance indicators: productivity, on-time delivery, and quality.
Developing value-in-use requires a CIO to examine new levers found at points where the IT department and the business units intersect.
The best companies at creating value-in-use embed their IT governance within the broader governance practices.
IT managers who don't get this stuff need to, soon.