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No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh?

Blog entry submitted by skeptic

on Wed, 2009-09-23 06:35. [nid:1643]

"New concepts are not to be added" says OGC's "Mandate for Change", the Project Requirements for the ITIL V3 Refresh refresh

So does that mean they will or won't be actioning the following change requests in their Change Log?

73	Proactive Problem Management
537	Error control

If a term is mentioned but never defined, would defining it constitute a "new" concept? such as...

37	Recovery Time Objective or Recovery Point Objective
118	Dependency model
127	Service Design process
149	Service Model
196	Kano model and Kanban system
209	Service Management Plan
210	service bundle
339	urgent change process
497	Customer Portfolio and Contract Portfolio
537	Known Error sub-process
867	Service transition pack

One concept I bet they will be deleting is Integrated Service Model (issue 53) as they never delivered on it.

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