A cool look at ITIL
Now that ITIL is the de facto standard for IT operations, the time is ripe for a more objective evaluation of ITIL’s merits and caveats. Let's do that on this website. In the ITIL world it is still spring or summer. This blog seeks to balance that with an icy blast of winter through the techniques of the skeptic – consider the observable facts and question the underlying assumptions – as well as applying that other great Litmus test: common sense [Common sense is something that used to be common, hence the name. You youngsters look it up on Wikipedia].
The IT world is traditionally split into development and operations halves. In the operations hemisphere, ITIL has been the centre of attention for most of this century. If you have anything to do with running computers and you haven’t heard of ITIL, you should read up on it, if only to be in the know at those awful parties where IT people talk their own language like some secret society.
Gartner have a most useful model for considering the waves of irrational exuberance that regularly sweep across the IT industry: the hype cycle (see a picture of it and more info here). ITIL is somewhere around the peak, though it varies around the world. I think it is not in the trough yet anywhere: it is still greeted with acclaim and enthusiasm and often inflated expectations. But progress down the slippery slope is beginning. Hopefully a little objectivity now can reduce the height of the peak and the depth of the trough, and ease the transition into a more stable maturity.
Please come along with me on this journey as we explore the winter side of ITIL. I will post more thoughts approximately every when I get around to it. Your comments are not just invited, they are expected. If we get enough interest, I will open up a forum here too. If anyone feels they have enough material on this topic to run their own blog, contact me.
I urge you to please consider registering as (a) you can then get notifications when I add something (b) you can take part in the forum if we get one later and (c) it's only polite to identify yourself. You can still add comments even if you remain anonymous: I'm more interested in your opinion than your identity.
[There are many more reads for this page than the others in the blog. You guys coming direct to this URL know there is more to the blog eh? See the blog link below or in the menu at top right]
OK look away now, go read the rest of the blog. This next bit is for the search engines:
Still reading? You would be amazed how many people search on "[something] sucks" to find or measure negative sentiment, so let's say ITIL sucks even though I don't think ITIL sucks and i wouldn't say ITIL sucks but just for those who might have used ITIL sucks as keywords. Likewise people may look for an IT critic. I don't mind being called the IT Critic, though IT sceptic is more accurate I think. Though it is fair to say I am being critical of ITIL so IT critic fits. And we do cover ITIL problems here because there are problems with ITIL and a sceptic would certainly examine ITIL problems. Note I spelt it IT sceptic for all those good folk who use the dictionary spelling of sceptic not the skeptic variant we skeptics use.