ITIL reform needed: not letting the money changers and hookers into the temple, just some sort of protestant reformation
The latest ITIL Refresh newsletter reveals that OGC sees keeping the community informed as the same thing as keeping the community involved. This is an elitist patronising attitude so typical of British government in general and OGC in particular. It is time ITIL went from a closed to an open community.
The usual rah-rah remarks from Pippa Bass (OGC Director) warrant closer study than these things usually do. The message is headlined "Keeping the Community Involved", and says
Keeping the ITIL user community up-to-date with the progress of the Refresh project is essential to ensuring the continued success of this well-established service management guidance.
As I write, a public review of the new version of ITIL is currently underway and this will be complete by the time you read this.
So keeping the community "involved" consists of sending them newsletters; and releasing the books in secrecy to a hand-picked list of reviewers is a "public review".
Perhaps the IT Skeptic is over-sensitive and reading too much into a subtle distinction between words, and poor Ms Bass meant "informed" rather than "involved", but I am a believer in the freudian slip: that people's simple mistakes with words reveal a lot about inner thoughts, attitudes and beliefs.
I have said in an ITSM Watch article how OGC has failed to build any sort of community mechanism for ITIL (nor has the itSMF). These recent remarks just serve to reinforce my perception that the OGC attitude is that ITIL consists of carved tablets of wisdom to be handed down from an enlightened priest-hood when they are good and ready, for the edification and improvement of the grateful masses receiving them. There is no need for feedback mechanisms for the "Great Unwashed" to have their say because the content and quality of ITIL is safely in the hands of the elite. We involve them by occasionally giving them a peek behind the curtains to see what the annointed ones are up to in the inner sanctum.
I will be accused of a backflip when I do my blog entry questioning the validity of the Web 2.0 "wisdom of the commons" in the near future, but there is a spectrum of positions from the Cathedral to the Bazaar, and OGC are firmly wedged off the Cathedral end of the scale.
It is high time the owners and hangers-on of ITIL got off their high horses and opened ITIL up to the community collaboration so easy in this millenium (and described in my article). If I may continue the analogy: not to the extent of letting the money changers and hookers into the temple, just some sort of protestant reformation.