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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) BMC's own CMDB figures - The IT Skeptic
A podcast of the original post a back-of-an-envelope re-analysis of Forrester and BMC's own CMDB research Several readers argue well that ROI is not the right measure for a CMDB, but nevertheless management want to know what they get for their money, and BMC's own research suggests "not much".
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