An apology to the OGC, the itSMF and the ITIL community from the IT Skeptic
I got my facts wrong. Without prior feedback or pressure from anyone, I would like to apologise to OGC, the itSMF and others involved in the ITIL Version 3 Refresh for the imputation that there was no public consultation prior to the authoring of the ITIL Version 3 books.
There was in fact considerable effort:
"OGC and itSMFI are working together to consult UK and overseas public sector users, corporate and business users and suppliers globally. itSMFI will additionally seek feedback and coordinate responses from their members in over 27 countries. The two ITIL Examination Institutes, EXIN and ISEB, will organise responses from the training community." (OGC Information Bulletin - 21 January 2005 )
Just as importantly, there was a web-based survey as well.
These resulted in reportedly "530 written responses and over 6,000 comments, representing 80% of the countries with an itSMF chapter"
The conclusions were published in a public report. This was a major piece of work that I should not have overlooked.
Having said that, this was a one-off exercise that was commendable but only goes part of the way towards community involvement.
I maintain my position that there has been and still is no official community mechanism for ITIL. This apology does not affect the statements I made in ITIL Must Embrace the Collective.
I also maintain my position that the process of preparing Version 3 has been perceived by many in the community as lacking transaparency (and in communications, perception is reality).
And I continue to believe that the basic approach and philosophy is patronising rather than participatory. The ideal is somewhere in between: see ITIL reform needed: not letting the money changers and hookers into the temple, just some sort of protestant reformation.
However I regret that in comments made I have overlooked these efforts and have suggested there was no participation at all: for that I unreservedly apologise.