Skep's Pick: ITIL 101 for software vendors This link is here because...(hover)

ITIL snake oil - The IT Skeptic

A podcast of the original article

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

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It may be egotistical to think anybody cares, but for those of you visiting this site while at work, here are some links for your idle curiousity: