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USEFUL STUFFBy the IT Skeptic Owning ITIL® a skeptical guide for decision makers Essential reading for everyone planning, proposing, owning or approving ITIL projects The Worst of the IT Skeptic : all the good stuff from three years of this blog There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Also out now, a new book The IT Skeptic Looks at CMDB What the IT Skeptic is reading...
The new PMBOKFourth Edition (December 31, 2008): Favourite BooksTell us about your favourite ITSM books, in print or not, obscure or well known... Social networking links |
Skep's Pick: ITIL 101 for software vendors This link is here because...(hover) ITIL snake oil - The IT Skeptic
Audio submitted by skeptic
 on Fri, 2008-09-26 09:35. [nid:1169] 
A podcast of the original article Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered. Now it is turning into just another snake oil peddled by shiny suits.
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