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Audio submitted by skeptic
 on Sat, 2009-02-28 09:23. [nid:1335] 
A podcast of the original article [updated: fixed the sound quality]
The first of the five books in the ITIL Version 3 core suite, Service Strategy is ITIL’s bid for credibility outside the back-room. Well actually, much of Version 3 is a cry for acceptance at higher levels in the organisation (or a power grab for more of the business depending on your perspective). But Service Strategy leads the charge, making an effective case for delivery of IT as a service, and for a strategic, analytical and theoretical approach to such delivery. Bookmark this post with:
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