Review ITILV3 Service Strategy - The IT Skeptic
- Artist: The IT Skeptic
- Title: Review ITILV3 Service Strategy
- Album: ITIL
- Genre: Speech
- Year: 2009
- Length: 10:18 minutes (4.14 MB)
- Format: MP3 Mono 22kHz 56Kbps (CBR)
A podcast of the original article [updated: fixed the sound quality]
The first of the five books in the ITIL Version 3 core suite, Service Strategy is ITIL’s bid for credibility outside the back-room. Well actually, much of Version 3 is a cry for acceptance at higher levels in the organisation (or a power grab for more of the business depending on your perspective). But Service Strategy leads the charge, making an effective case for delivery of IT as a service, and for a strategic, analytical and theoretical approach to such delivery.
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