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The CMDB Imperative

ITIL V3 Service Strategy (and podcast)

Passing Your ITIL Foundation Exam

Foundations of ITSM based on ITIL V3 (and podcast)

IT Service Management from Hell! (and podcast)

I Think Something is Missing From ITIL

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Building an ITIL-Based Service Management Department

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I don't get paid to say nice things and I don't get paid to review anything. You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.