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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) Today’s shock joint announcement from Microsoft and IBM throws ITIL Refresh into doubt - The IT Skeptic
A podcast of the original article. In preparation for the release of Microsoft Service Manager (previously known as “Service Desk”), Microsoft made a surprise joint announcement today with IBM.
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