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Book review:"ITSM From Hell" - The IT Skeptic

Audio submitted by skeptic

on Sun, 2007-04-29 09:48. [nid:171]

ITIL

Artist: The IT Skeptic
Title: Book review:"ITSM From Hell"
Album: ITIL
Track: 19
Genre: Speech
Year: 2007
Length: 7:43 minutes (3.1 MB)
Format: Mono 22kHz 56Kbps (CBR)

A podcast of the original article: Book Review - "IT Service Management from Hell! Based on Not-ITIL®".

A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill

IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.

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