Book review:"ITSM From Hell" - The IT Skeptic
A podcast of the original article: Book Review - "IT Service Management from Hell! Based on Not-ITIL®".
A Review of "IT Service Management from Hell! Based on Not-ITIL®" by Brian Johnson and Paul Wilkinson, editor Annelise Savill
IT Service Management from Hell is a silly book. And along the way it makes some serious points. A balanced view of anything is far healthier than blind obedience. Give this book to your staff to lighten the mood and stimulate discussion around ITIL.