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Skep's Pick: ITIL 101 for software vendors This link is here because...(hover)

Don't fall for the CMDB demo - The IT Skeptic

Audio submitted by skeptic

on Mon, 2007-04-30 09:39. [nid:174]

Artist: The IT Skeptic
Title: Don't fall for the CMDB demo
Album: ITIL
Track: 21
Genre: Speech
Year: 2007
Length: 6:23 minutes (2.57 MB)
Format: Mono 22kHz 56Kbps (CBR)

A podcast of the original article Don't fall for the demo: an asset database with bells and whistles is not a CMDB

Don't fall for the demo: anyone can set up an asset database with enough relationship bells and whistles on it to fool themselves and others that they have a CMDB. People set up a CMDB and either grossly overspend beyond any reasonable ROI to complete it, or settle for the delusion that an asset database is a CMDB. The vendors of service desks sell an asset database that looks a bit like a CMDB then claim all the benefits of a CMDB.