APMG finally let us in on ITIL Certification thinking
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I knew I should have held this month's newsletter a few days. The moment it is published with another tirade about the lack of support information and direction in ITIL certification, APMG finally open the kimono.
The key points of the announcement are, for me:
- Three level structure for qualifications: foundation, managers/practitioner, and advanced (presumably = Masters)
- requirement for bridging qualifications as previously inferred here, now confirmed
- "Sharon Taylor presented their proposals to the Qualifications Board at a meeting on April 2nd". We waited a month to be allowed to share it! yet more secrecy and lack of consultation/participation for the user base.
- Trainers will be "briefed on the difference between v2 and v3", but still zero guidance on how they should be behaving now. Still no governance, no responsibility for the welfare of the end user community
So what do we have? Month-old confirmation of the scraps of info that had leaked out or been guessed previously as to content, rules and timeframes. Still no direction or gudance for how the industry should be conducting itself right now and what consumers should expect.
if APMG want to be thought of as more than a commercial overhead layer they need to stand up and take some control.
And if OGC want to remain the rightful owners of ITIL they need to come out of the castle and do a little ruling: make APMG do it.
And - really stretching here - itSMF might actually act to represent their members and demand that APMG do it.