ITIL for Telecom Techs
I manage a large workgroup of telecom techs that see ITIL as just a framework for the Service Desk and feel the processes should not apply to them and the work they do (supporting WAN transmission equipment, PBX systems, Base Radio systems, etc...). Are there references to implementing ITIL within a Telecom organization?
Dear ITIL4Tcom (I'm guessing that is a pseudonym, either than or your parents were extraordinarily prescient)
Sorry but your staff have got it right. I've read all five ITIL books and I don't recall a single reference to Base Radio or WAN transmission, but they sure do talk about service desk a lot. Why don't you organise your staff into a service desk team? Then they can use ITIL after all.
The ITIL Wizard