Sharon Taylor's five common myths about ITIL Version 3
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At the US Pink Elephant conference, Sharon Taylor, the Chief Architect and Chief Examiner of ITIL, listed five common myths about ITIL V3. I thought I'd make it clear that none of them came from this blog.
I may be bombastic at times but I'm careful that the facts are right and I'm willing to correct when they are not. So I was a bit worried that any of the myths might be pinned on my door. But as she went through them I was relieved to cross them off.
Let's look at them from this blog's perspective:
1) I have to recertify everyone
We know that isn't true. All agencies involved have bent over backwards to get the word out that V2 certifications will continue to be "recognised". What is just now emerging is that they won't be recognised as prerequisites for further V3 qualifications without an "upgrade" course first.
You won't need to re-certify everyone, but once you get around to upgrading to V3, everyone is going to need some upgrade training obviously. This is especially so for those who want to go on to further qualifications but everyone who needed training when you adopted V2 ITIL will likely need upgrade training when you adopt V3. I'm not complaining: this isn't a scam - it is just common sense.
So needing to recertify everyone is a myth. Upgrading everyone is a high probability. People are talking about upgrade training being just one day. We shall see. The training vendors must be salivating.
2) All the processes I know will be gone
Also not true. All ten processes and one function from V2 will be there in V3. So too will be a number of new process and functions: at least 13 by my count. These are Demand Management, Service Portfolio Management, Strategy Generation, Seven Step Improvement Process, Service Catalogue Management, Information Security Management, Supplier Management, Knowledge Management, Transition Planning, Evaluation and Early Life Support, Event Management, Request Fulfilment, Access Management, Common Service Operation Activities. My information is imperfect so I may have missed some or got some wrong.
So all the processes you know will be there. You just won't know all the processes.
3) I have to buy new tools
You never have to buy any tools. But they help. Not only has ITIL expanded into new processes, but it has also expanded in another dimension: along the service lifecycle. Think of it as not only has functionality got longer but it has got wider too.
If you are lucky enough to have picked a vendor who will include all this new functionality as an upgrade and you are current on maintenance, then you will only need to go to the expense of rolling out a new version when you adopt V3.
Having worked for an ITSM vendor, I'm betting that (a) some of the new functionality will be extra cost options and (b) parts of it will go outside the comfort zone of some vendors and they just won't cover it - think Service Strategy.
So nobody needs new tools but there is a fair chance you'll be paying for options or additional tools.
4) Processes I use won’t work in a service lifecycle
Of course they will. The lifecycle extension of ITIL is orthogonal to process - it is a new dimension. Existing processes fit into the lifecycle just as any new processes do.
But your lifecycle processes may need change: how you do what the service lifecycle does. Just as V2 changed the way you do service management, V3 will change the way you do service lifecycle.
5) V3 is an addon to V2
No it's not: as Sharon says it is a replacement. Saying it is an add-on is like saying a Chev Corvette is an add-on to an LS1 V8 motor, or Windows is an add-on to MS-DOS. Sure V2 is still in there somewhere but not so as you'd notice.
So I'm happy to say that this blog does not endorse or spread those five myths (or any others I hope).