The king's method of writing a new decree: how OGC does ITIL V3
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This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.
All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice. The British civil service has always had a terror of open debate. [You could say that is explained by the vigorous, nay: fanatical, way the British debate things. I'd say it has bred that approach]. It is the castle as opposed to the commons.
I was in sales long enough to know that perception will substitute nicely for reality, but OGC (and their lieutenant the itSMF) don't even pretend to an inclusive approach. To follow the metaphor, the OGC model of consultation is:
The king's method of writing a new decree
First send the chancellor out round the villages once to get opinions from whoever is there at the time. Go through the results back at the castle and form an opinion of what they meant.
From there on "consultation" is with the knights feasting at the royal table, who hopefully talk to commoners occasionally and can represent their views.
Send the town cryer out twice a year to tell them what colour the paper is, who is writing, and how long the scroll is so far. When the clamour gets really loud, tell them what the headings are.
Then when the work is almost finished, herd a couple hundred more into the castle courtyard, read them the scrolls, ask them what they think (as if there was time to make any big changes), then threaten to put their head on a pike if they tell anyone what they have heard.
Ignore the wailing in the villages. Ignore the rogue knights roaming the land exploiting the old laws before the new decree comes out. The solstice is the time for decrees and the decree can wait for the solstice.
It is not exactly a parliamentary approach is it? let alone an Icelandic Allthing, or an autonomous people's collective.
The IT Skeptic is not a rabid socialist (to put it mildly) but I don't like hammering on cold stone walls either.
[Updated: 2.5 years later, nothing has changed. The ITIL V3 Update, the Refresh-refresh, is as secretive and closed as ever]