The itSMF does not exists to represent the interests of its members - they say so themselves
Look, let's get this clear once and for all: the itSMF does not exists to represent the interests of its members. Many people seem to be under that illusion. I have said this before: the itSMF is not an ITSM practitioners' society, despite the "forum" in its name. Its purpose is not to give the ITSM community a voice, or to represent or certify ITSM professionals (though I think it should be). Read the itSMFI website.
In the old days the itSMFI website actually had a page describing itSMF and ITSM. it said:
The IT Service Management Forum (itSMF) is a global, independent, internationally recognized not-for-profit organisation dedicated to IT Service Management. itSMF is wholly owned and principally run by its membership. It consists of a growing number of national chapters, each with a large degree of autonomy but adhering to a common code of conduct.
The itSMF is a major influence on, and contributor to, industry best practices and Standards worldwide, working in partnership with a wide range of governmental and standards bodies worldwide.
The current mission of itSMF International is to harness global resources to strengthen IT Service Management, support its growth into new markets, direct its expansion into new models and protect its integrity.
The current vision of itSMF International is to become and remain the leading IT Service Management (ITSM) community worldwide.
What are our aims?
To develop and promote industry best practice in service management
To engender professionalism within service management personnel
To provide a vehicle for helping members improve service performance
To provide members with a relevant forum in which to exchange information and share experiences with their peers on both sides of the industry
Nothing there about representation. Seek in vain.
Now the website has a footer which states
itSMF® International is a not-for-profit organisation and a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications.
Nothing there about representing a membership either.
and an About page
The itSMF® is the only truly independent and internationally-recognised forum for IT Service Management professionals worldwide.
This not-for-profit organisation is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications and has been since 1991, when the UK Chapter started as the foundation Chapter.
As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum become more apparent.
The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of "best practice".
Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.
Each chapter is a separate legal entity and is largely autonomous.
The itSMF International Executive Board is the separate International entity that provides an overall steering and support function to existing and emerging chapters.
...which at least refers to "a forum" and 'an accessible network", but don't expect member opinion gathering, representation, or even accreditation.
The itSMF exists in theory to promote ITSM and in practice to promote ITIL. Members are a source of funding not a reason for existence, which explains an awful lot about the way we are treated.
There are professional bodies trying to establish themselves but the itSMF let it slip away in the UK when they should have kept it in-house, and it is turning into a bunfight in the USA between at least three groups. It is an ugly mess.