This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
Allow me to remind readers that this blog exists to debate facts, events and statements, not personalities.
if you are incapable of civilised debate, go somewhere else. The web is full of safe places for people who want to throw insults anonymously - this isn't one of them.