ITIL Version 3 changes everything for ATOs and consulting firms.
We have spoken at length on this blog about the unseemly commercialisation of ITIL. Many firms feed at the trough right now, but the IT Skeptic predicts the trough is about to get higher and harder to reach.
ITIL V3 drags the big picture back to the centre instead of conveniently marginalising it as in V2. Now ITIL implementation is business strategy and process implementation. What do any of the ITIL service providers know about
- business value networks
- governance of outsourcers
- reorganising the business with IT as an integral part
- feedback systems
- pricing models
This is really going to open the ITIL market up the consulting giants that have been sniffing at it for some time. It is no accident that one author is from Accenture.
Especially in large, complex organisations, emptors should caveat: purchasers should check closely the references and qualifications of consulting providers. They need to bring pure business consulting to the table to play in large ITIL Version 3 implementations. I put it to you that all but one or two of the current ITIL consulting firms, including the big software vendors, can’t.
Secondly, ITIL Foundations training has already become commoditised. People do it over the web. The market has discovered that anyone with a few brains and a bit of self-motivation can pass without paying for expensive training. The entire training market is fiercely competitive - I would say verging on over-supply – and Version 3 is not going to help matters, despite the fervent hopes of the industry.
Sure there will be a feeding frenzy of “bridging” training, but then the party may be over. Not only will the broadening of ITIL bring more big players into the market (see above), but there is the little matter of the Advanced layer.
I predict the Advanced training, yet to be specified, will be designed for delivery by “real” training institutions: universities and colleges. It is only a matter of time before some offer a Batchelor of Service Management. Then all the existing V3 diploma qualifications (the old Manager’s and Practitioner’s) will be offered as year one papers, only with more prestige.
So ATOs and ITIL consulting firms better eat up now while the trough is still low enough for them to reach it.