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 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) Figure 4.8 in Service Transition and Figure 4.6 in Service Operation
BOKKE submitted by pfranck on Thu, 2007-06-21 21:57. [nid:250]
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation are both exactly the same, but one is a representation of a CMS, the other a representation of a SKMS if you read the subtitles.
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it would appear SO has used
it would appear SO has used Fig 4.8 from ST when they should have used fig 4.39