Figure 4.8 in Service Transition and Figure 4.6 in Service Operation

Figure 4.8 in Service Transition and Figure 4.6 in Service Operation are both exactly the same, but one is a representation of a CMS, the other a representation of a SKMS if you read the subtitles.

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it would appear SO has used

it would appear SO has used Fig 4.8 from ST when they should have used fig 4.39

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