There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is!
Special Christmas price!
McKinsey on IT Strategy; a combination of insight and gibberish
Blog entry submitted by skeptic
on Sun, 2007-06-24 04:01. [nid:261] Most analysts produce a combination of insight and gibberish, none more so than McKinsey.
A recent pronouncement from them had this to say
...which I thought was quite good. It certainly highlights the importance of ITIL V3's Service Strategy book. But what is it about analysts' inability to understand basic statistics?
The monthly newsletter of the IT Skeptic: all the news on ITIL, CMDB and other IT topics that is fit to print... and then some! Subscribe here. Privacy respected. No registration required. |
Comments
McKinsey
Brilliant observation. I wouldn't just knock Mckinsey even though they are the most expensive of the talking heads, most of what Gartner and Forrester write about service management is at the same level of pre-school psychology.
"As ITIL gains strength, IT executives should review the opportunities to apply best practice to improve their service to the business. We caution against over-zealous application of ITIL without understanding the exact benefits."
Who are the managers that need to pay for this golden advice? Shouldn't we be weeding out these folks rather than pay the piper to plague us with rats?
some other posts about analysts for your enjoyment
If you haven't seen these blog entries, you might enjoy them in this context:
Debasement of concepts by IT vendors and analysts
The software analyst industry needs a code of practice.
ITIL reduces costs by up to 48% - another crap factoid to beware of
What a load of .... Computerworld: How Much Is 'Just Enough' for a CMDB?