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The IT Skeptic's ITIL News
All books 2.2.1 repeats service definition
pure pedantry: Chapter 2 is in all books (though with very subtle editorial differences). 2.2.1 the text at the start in a box defining a service is almost identical with the following paragraph - should have been edited? |









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alignment of chapter 2
The chapter 2 in each book is indeed part of a duplication. It should describe it from a volume perspective: paragraph 2.4.3 should be the value of the volume to the business... (see service design). in SO it is a generic value. SS does not have the value to the business described. Better alignment between these values would be benficial.
Regards
Peter Lijnse
I made this into a new Known Error
I made this into a new Known Error, with credit to Peter