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Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover) paragraph 2.4.3 should be the value of the volume to the business
chapter 2 in each book should describe it from a volume perspective: Therefor paragraph 2.4.3 should be the value of the volume to the business... (see service design). In SO it is a generic value to the business. In SS it does not have the value to the business described. Better alignment between these values would be beneficial.
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