Do unto yourself before others do unto you
Whether it’s ITIL or some other initiative or project, eventually someone in the organization (usually someone with authority) will ask the proverbial "so what". Other questions they might and should ask include "why did we do this" and, of course, "what was the ROI".
I say, when looking at an ITIL-based initiative, beat them to the punch - take a critical look and be a skeptic yourself. Challenge each step with the "so what" and chances are, you'll accomplish your objectives AND do what's best for the company!
Don't leave it to management, clients or mud-slingers like me: make sure you are skeptically critiquing your own ideas and initiatives before someone else does.
I think a future blog might discuss some methodologies and techniques for skeptical analysis. Any ideas or references?