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Rob England is the IT Skeptic
Basic Service Management is now available
Written by the IT Skeptic!!
This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.
ST Figure 4.20 typo "assume deployment of service package or release" means "assure..."
[from http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=4 ]
Meet the IT Skeptic
Contact me to meet up
Speaking at DevOps Enterprise Summit UK (#DOES17) in London on June 5-6
Speaking at the itSMFnz conference in Wellington on June 12-14
Attending DevOps Enterprise Summit USA (#DOES17) in San Francisco on November 13-15
What does DevOps mean to Ops?
The IT Skeptic on DevOpsTV at DOES16 San Francisco with the awesome Damon Edwards
Read the IT Skeptic
A white paper on my Standard+Case model
Recently, Gene Kim and I interviewed each other about DevOps.
Gene interviewed me , and...
I interviewed Gene
I have been producing lately:
- Kamu: improvements to ITSM, DevOps and Agile that come from learning from each other
- Slow IT and Meet In The Middle
- Multi-Speed IT Capability
- The IT Renaissance, the movement that generates DevOps, BYOD, Shadow IT, and other phenomena ... this year's Big Idea.
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I don't get paid to say nice things and I don't get paid to review anything.
You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.