SO p 123 6.3.4 "IT Operations Management"
http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=7 describes this error: 6.3.4 Technical Management Organization. Third paragraph begins with the words "IT Operations Management" This should be changed to "Technical Management"
I disagree. I think they are referring to the broader IT Operations Management correctly. Included here as NOT an error :-D