There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is!
ST p200 SCM or CMS?
BOKKE submitted by skeptic
on Wed, 2007-07-11 05:27. [nid:292] ST 8.1.2.3 p200 Heading "SCM and Service Knowledge Management System". Is "SCM" referring to Capacity, or is it a typo which should be "CMS" configuration mgmt system which would make sense?
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