ITIL Version 2.5: Will we see hybrids?
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ITIL Version 3 tells us how to run, whilst ITIL version 2 tells us how to walk. Many sites are only ready to learn to walk, so what then to do about the good ideas introduced in Version 3? Do we add a little 3 to the mix? or will that only cause confusion?
Imagine an organisation just taking the first faltering steps into service management. Throw V3 at them and they will run screaming. In the absense of any Version 3 for Beginners complementary guidance (yet), going with Version 2 is a logical choice for some time to come. (I'll bet it will be for a lot longer than TSO's plans to publish the V2 books - end of 2007 - so there is a business opportunity here for second hand book dealers: start stockpiling V2 books!)
But the temptation to include Request Management from day one is irresistable. It just MAKES SENSE. Likewise Service Catalogue Management. In some sites I'd consider some of the other new processes too: Event, Access, Info Security, Service Portfolio, demand, Supplier, but only where there was a pressing need. But Request and Catalogue stick out like a dog's ears.
What do readers think?
- mix and match V2 and V3? Version 2.5 anyone?
- Which bits of V3 ought to be in a V2 implementation?