Visions of the Future of ITIL: First Vision
On a freezing Southern midwinter solstice night last month, beside a driftwood bonfire on wild Pukerua Bay beach, New Zealand, the IT Swami gazed into the future to give us his “Southern New Year” predictions for the IT Infrastructure Library. I was shivering as I wrote so some of my notes are a little illegible but here is the first of his visions that I recorded:
Swami: Let us consider what is to be coming for the ITIL on the endless wheel of life: for now, at the end and what will come after. Firstly there are those present earthly perturbances that cloud the future view, second we are looking at the most likely end that will come for the ITIL in this life, and at the last we will be looking into the further distances of time to be seeing what will rise up for all the nice people of Service Management.
So to begin I must clear my sight of the visions that arise from today. I see a crowd in a desert, wandering lost. There is a city but it is not for them.
itSMF members are dissatisfied. Some practitioners don’t join and vendors don’t sponsor. In the USA, participation and dues payment are low [7000 out of 350 million is woeful and don’t ask how many of those 7000 actually pay up or show up].
The IT Service Management Forum (itSMF) exists to advance Service Management, a function it performs well. It does not exist as a professional body to represent its members, though most of those members labour under such an illusion, hence the dissatisfaction.
The Institute of Service Management (IoSM) fulfils this role in the UK but is struggling to establish in the USA, and will continue to do so until the role of itSMFUSA is clear to the general population. Worldwide, the IT Skeptic believes having two organisations will only cause confusion.
The professional body should be itSMF by broadening the organisation’s aims or having two arms. That is what most members think it is for and they stand ready to make it so globally overnight. itSMF International just has to say the word but of course they can’t now as they have given IoSM the franchise. Overall the constituency’s need for representation is not being addressed.
More visions to come...