Visions of the Future of ITIL: Second Vision
The IT Swami gives us his mid-year Visions of the Future of ITIL. Yesterday we had the First Vision. This is his Second Vision:
Swami: I am seeing … oh most unpleasant! … a gorilla strangling a pig. This tells to me there is a powerful, greedy force overpowering a better cause. The pig speaks to me of digging truffles of knowledge but the gorilla roars “gold”. In other lands I see pigs and monkeys foraging together, but here in the largest area I see a killing.
Not that I want to call vendors monkeys - except the vendor who once called me that on this blog - but the delicate balance between the interests of those who practice ITIL (foraging, digging for truffles of knowledge) and those who commercialise ITIL (hunting and gathering) is one that requires constant vigilance, else the forces of commerce will grow too powerful and kill the very industry that feeds them.
The bigger vendors (the gorillas) wield enormous power that must be carefully policed else they could easily (and even accidentally) crush the very industry that feeds them by forcing it to serve their own interests instead of those of all members of the ITIL community. There are those who think this is happening in “the largest area” now, the USA. There are strong signs of it happening in ITIL V3 certification.
Actually the two visions link up, because if the monkeys rule the farm (getting all Orwellian now) they have no interest in representation for the pigs. That is, if itSMF dances to the vendors’ tune then promotion of ITIL will only increase in emphasis and services to members will decline further. Actual representation of members would be counter to their aims.
As an aside, one can enhance the metaphor to explain what the pigs do to produce gold as by-product for the monkeys, but it would be in bad taste.