USEFUL STUFF

(hover for more info)

Bookmark this site

IT Skeptic Shop

Support the IT Skeptic: merchandise and recommended books

By the IT Skeptic

Owning ITIL®
a skeptical guide for decision makers
British Computer Society: "10 out of 10 ... a gem of a book"

Now a LinkedIn group!

Working in IT
Our career,
our profession:
"I struggled to find any one who could give me IT career advice. This book does it and has helped motivate me."
Digital or print versions

The Worst of the IT Skeptic : all the good stuff from three years of this blog
NOW in both digital and print versions!!!

Real ITSM vs ITIL

There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny!
Special Recession price!

The IT Skeptic Looks at CMDB
Available as a digital download for $7.95 or in print for $9.95+p&p
"Finally someone had the braveness to speak out loud. Highly recommended..."Raul Cristian Aguirre

Click here for all Rob's books

Who's new

Other things the IT Skeptic is up to

It may be egotistical to think anybody cares, but for those of you visiting this site while at work, here are some links for your idle curiousity:

Advocating putting people first in IT
Creating and delivering sales professional development training
ITSM fun and satire
Core Practice: focusing on the minimum
Cutting the cost of IT Ops
The Digital Family Trunk: what digital legacy will you leave?
Raising a son
Writing books
Writing articles
Pondering
Not getting rich on the internet
Trying to get people to quit their jobs
Chocolate in the morning
Model railroading
Consulting to keep the family fed

Skep's Pick: A CMDB is like a Swiss bank account This link is here because...(hover)

IT ops can learn from Lean - The IT Skeptic

Audio submitted by skeptic

on Sun, 2007-08-19 09:20. [nid:347]

best practice

Artist: The IT Skeptic
Title: IT ops can learn from Lean
Album: ITIL
Genre: Speech
Year: 2007
Length: 3:43 minutes (3.41 MB)
Format: Mono 22kHz 128Kbps (CBR)

Keep an eye on Lean. It is the next big thing (fad or real change?). I always watch what is coming across from manufacturing to IT because - in the service management area at least - that is the trend: manufacturing teaches us.

Download audio file
1797 downloads
29 plays
Add new comment

Buy your books here to support this blog:

Topics

more tags

Members

You can register or sign in here (hover for more info)

Blog RSS feed

Recent comments

Generally Accepted Service Practice skeptic

Would ather just ignore the issue, but... Kory G. Smith

There's a legal difference. It's not simply a word shuffle Keith Aldis

A nice one James and thanks Keith Aldis

Not so easy aroos

Good to Best to Good to .... Prashant Bhardwaj

undefined skeptic

For me ITIL is good Visitor

Using Incidents for Failed Service Requests Frank

Easy concept Mark O'Loughlin

counter-productive skeptic

Drawing to a close Mark O'Loughlin

clarification: technical vs. business catalogue skeptic

clarification: one catalogue skeptic

Castle ITIL is Falling Frank

Skep @ itSMFA Tom 1972

pink elephant mbuzina

none taken skeptic

Justify G Row

Yes exactly, but who started talking about tables & datamodels? mbuzina

total failure skeptic

Mysterious Ways Visitor

Agnostic mbuzina

The Devil Incarnate? Visitor

In the name of the OGC, APMG and the itSMF mbuzina

But that model is not helpful mbuzina

Same entity, different views skeptic

Techie info for techies riCh chestMat

Theology Chris N

Focus on the important one mbuzina

Sounds great mbuzina

Get over IT! (Jeff Kaplan) Charles T. Betz

Why not use the same model as product producers? Cary King

What is important is ... Mark O'Loughlin

Evil waterfall dies Charles T. Betz

an attitudinal thing skeptic

Not so cold aroos

We did do the brochure Glen

Two types of catalog Mark O'Loughlin

Realitycheck aroos

Book reviews

The CMDB Imperative

ITIL V3 Service Strategy (and podcast)

Passing Your ITIL Foundation Exam

Foundations of ITSM based on ITIL V3 (and podcast)

IT Service Management from Hell! (and podcast)

I Think Something is Missing From ITIL

Cult of the Amateur (and podcast)

Building an ITIL-Based Service Management Department

ITIL Lite

Navigation

Disclosure

The IT Skeptic receives or has received revenue from the following organisations (amongst others not relevant to this blog):

Amazon
CA Pacific
Delta Software (local partner of EMC)
Google
itSMF AU
Lulu
Pink Elephant
Van Haren Publishing

I don't get paid to say nice things and I don't get paid to review anything. You may have noticed Google and Amazon ads on the site, as well as ads for my books and merchandise. I make money off them, but sod all. At least it covers the hosting with a bit left over.