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USEFUL STUFFBy the IT Skeptic Owning ITIL® a skeptical guide for decision makers Essential reading for everyone planning, proposing, owning or approving ITIL projects The Worst of the IT Skeptic : all the good stuff from three years of this blog There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Also out now, a new book The IT Skeptic Looks at CMDB What the IT Skeptic is reading...
The new PMBOKFourth Edition (December 31, 2008): Favourite BooksTell us about your favourite ITSM books, in print or not, obscure or well known... Social networking links |
Skep's Pick: ITIL 101 for software vendors This link is here because...(hover) IT ops can learn from Lean - The IT Skeptic
Audio submitted by skeptic
 on Sun, 2007-08-19 09:20. [nid:347] 
Keep an eye on Lean. It is the next big thing (fad or real change?). I always watch what is coming across from manufacturing to IT because - in the service management area at least - that is the trend: manufacturing teaches us.
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