The pressure on ITIL's future notches up
Further to my "Is ITIL dead in the water?" blog entry about ISO/IEC 20000 developing a life of its own and the center of gravity moving to the USA, the plot thickens. This press release, released today, reveals another potential threat to ITIL's hegemony:
HDI, (http://www.thinkhdi.com) the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced today an agreement with Zavata, Inc., a provider of healthcare business process outsourcing (BPO) services and technical help desk outsourcing and certification services. The agreement grants HDI exclusive license for the education and certification curriculum, online knowledge base and Mindshare resources of STI Knowledge, a division of Zavata.
The combination of expertise from HDI and STI Knowledge will result in the industry’s largest centralized repository for IT service and support best practices, industry benchmarks, training and certification. HDI will incorporate the best practices of both companies by creating a combined curriculum utilizing HDI’s open standards and the STI best practices. HDI’s training and certification programs are built on a set of open, internationally recognized standards, determined by an independent committee of global industry experts. STI Knowledge’s certification courses are focused on delivering leading edge curriculums, engaging students and fostering a collaborative learning environment. IT service and support professionals will now have a single industry recognized certification source encompassing all career levels from entry level support to support center director
To me, it sounds like a potential ITIL competitor.
My first skeptical response to this initiative is that it sounds (based solely on the usual obfuscation and hype of a press release) too much like ITIL.
In order for ITIL or HDI to survive, I think there are some fundamentals they both need to address. I've mentioned one, ISO/IEC 20000, already. There are others we will discuss in upcoming blog entries: as the world changes, the way these bodies of knowledge accept input, evolve, and disseminate needs to change or they will become extinct.