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Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover)

The Skeptical Informer, August 2007, Volume 1, No. 7

in

The newsletter of the IT Skeptic. All the IT skeptical news that is fit to print... and then some!

Much comment activity on the blog has been around certification, and in particular dissatisfaction with the Version 3 Fundamentals course.



I think this dissent stems from a more fundamental problem. As a result of integrating all the "Lost Books" of Version 2, ITIL Version 3 is an order-of-magnitude broader and more complex than the red-and-blue-books-version2 that most people work with. This is an advance for the industry, a step up in competency. Unfortuantely it is only a step up if you are already standing on the Version 2 step. If you have not embarked on the service management journey yet, then Version 3 represents a high wall. Chuck the Five Books at a beginner and they'd run screaming. This is what is happening with the Fundamentals course: jam the five books into three days and the result is deep shock.



Version 3 provides no intermediate steps up the wall. Version 2 is the only "beginner's ITIL" available. OGC and TSO are hell-bent on killing off Version 2 as fast as possible. But Version 2 will not go anywhere until an "ITIL for Dummies" comes out as part of V3 complementary guidance. Or people will start turning to alternatives such as FITS.



The other book we desperately need is "How to Implement ITIL" including a progressive series of steps up that wall. The Five Books say where to get to but they still say little about how to get there.



I've criticised the development of version 3 in the past for not being open and inclusive enough and I think this is a consequence. If ITIL Version 3 had been tested with a wider audience along the way which included organisations with no knowldghe of ITIL then this would have emerged as a problem sooner. But it wasn't. It was developed from and tested on the existing ITIL community, and mostly the private little club of the ITIL aristocracy.



So if any reader wants to gain fame and save the world, write a decent book on How to Do ITIL.



These remarks are probably not the best way to introduce the next bit of news: Sharon Taylor has agreed to be an occasional guest blogger on the IT Skeptic (see below). I'm hoping this move will take the quality of debate on the blog to the next level.


On another note, let me share a comment from me from the blog re itSMF:

I want to be part of an organisation that represents the views of the users of ITIL not the sellers of ITIL. And right now I'd like it to be kicking some butt on a number of issues:

  • certification: get it sorted
  • alignment... no: unification... with ISO20000 and COBIT, for starters
  • governance of itSMF
  • vendor influence on APMG, TSO, itSMF...
  • public input to ITIL




Oh...and this month I outted myself. Hi, my name's Rob.

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Features
Top 10 reasons NOT to implement CMDB
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Announcing the IT Skeptic's first ever guest blogger: Sharon Taylor, Chief Architect and Chief Examiner of ITIL Version 3
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The IT Skeptic has dropped anonymity: identity revealed
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ITIL Version 2.5: Will we see hybrids?
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Visions of the Future of ITIL: First Vision
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Messages
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the ITIL industry is worth about $2 BILLION to $5 BILLION per year
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