The cure for the common cult of "ITIL by the book"
What a great line: "the cure for the common cult". Oooh, I wish I had thought of that, but I didn't. It comes from a recent article by Brian Johnson, one of the original authors of ITIL and an occasional contributor of comments on this blog.
One approach to ITIL is to implement it "by the book" in what could be considered a cultlike fashion that attempts to implement ITIL to the letter ... The books themselves are meant to guide; they are not steadfast laws. None of the authors, contributors or publishers ever expected organizations to adhere to every word of their publications ... When an ITIL implementation begins with an assessment of the organization's business needs and a plan is developed to help implement ITIL to address those needs, everyone benefits.
... and the business gets appropriately scaled implementation that has a business case and an expected ROI.