Retired Services shown inside Service Catalogue

Retired Services are wrongly placed inside Service Catalogue at Figure 4.11 of the ITIL v3 core book Service Strategy.
The Service Porfolio contains mutually exclusive (but related; they're correspond to consecutive status of the service lifecycle) the Service Pipeline, Service Catalogue and Retired Services.

Service Catalogue should be ending at the right limit of the big Service Operation circle.

This error was noticed after a post by Dmitry:


You've misintepreted the concept

I don't think that is an error. Some of you tend to get a bit carried away with this whole BOKKED thing, starting with the presumption that the authors are simply wrong. The overlaps signify transitional phases in the life cycle. Take another hard look and you'll see.

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Overlap OK, and...

The overlaps should indeed be part of the catalogue, the text says: ( Retired services) "Some services in the Catalogue are phased out or retired." Otherwise based on this piece of text: "The Service Portfolio is divided into three phases: Service Catalogue, Service Pipeline and Retired Services (Figure 4.11)" the rest of the Retired Services should not be represented as part of the Catalogue, in real life these represent all services that are no longer needed and we don't have to offer them anymore (we don't need to offer Windowss 3.11 services anymore..., so they will be deleted from the Service Catalogue).

Also, I don't think this is getting caaried away with BOKKED. My perspective is an educational one and I like to discuss these issues with my class...(diagrams like the one mentioned help us understand the point they are making) AND I also believe that the book should strive to be consistent. There is always room for (continual!!) improvement.

Maarten Bordewijk
Getronics PinkRoccade

discontinued items

I’m not sure I agree. Think about why you’d want to maintain a list of retired services. Now think about why they should be included in the catalogue.

The books say the catalogue is a “demand channeling mechanism”. If a customer wants a long-time service that is no longer available, then the catalogue should assist in dissuading that request. At least until the retirement has reached the transition stage where customers are no longer in the habit of reaching for the service. Simply disappearing off the catalogue may create confusion.

The concept is comparable to retail catalogues where the retailer includes “discontinued items.” They don’t stay in the catalogue indefinitely but they help prevent confusion for long-time buyers (and sellers) by communicating the sunset and disposition of a product.

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