The new best book for introducing yourself to ITIL V3
Official Introduction to the ITIL Service Lifecycle is a great book, very useful. It is the book that ITIL Version 3 needed. But now there is another official book produced by OGC that may just be a better place for ITIL Version 3 beginners to start.
I'm talking about Passing Your ITIL Foundation Exam - The Official Study Aid. It is fresh out of the pan, [updated:]now on Amazon.
[Update: Passing Your ITIL Foundation Exam is now updated to 2009 syllabus]
Official Introduction is the book ITIL 3 needed. The five core books may prove to be an excellent reference - time will tell - but they are hardly accessible. There was no user-friendly way to get your arms around ITIL until Sharon Taylor produced the introduction. Some people think it explains some concepts better than the core books do. Certainly it attempts to make Service Strategy accessible to mere mortals which is no mean feat.
But before you buy The
Official Introduction, consider buying Passing Your ITIL Foundation Exam. As an upcoming review on ITSM-Watch will point out, it is the same size, half the price, and covers much the same territory, only even MORE lightly. And of course it includes sample exam questions to check whether you are actually getting the hang of it or not.
The Foundation Exam study guide may prove to be all you need. If you need more, read The
Official Introduction. If that isn't enough, then there's nothing else for it: you'll need to plunge into the five core books of ITIL V3, the "Lifecycle Suite".