The Skeptical Informer, March 2008, Volume 2, No. 3

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The newsletter of the IT Skeptic. All the IT skeptical news that is fit to print... and then some!

Is the ITIL world moving forward? It is hard to say. Sharon is busily doing stuff with itSMF International. She seems to be more transparent. She wrote a great Introduction to ITIL V3. itSMFI has a new website and a - gasp - forum! The Passing Your ITIL Foundation Exam - The Official Study Aid is out and despite a few errata is pretty good. Julie Linden hasn't found anything new to complain about in itSMFUSA. The V3 Bridge Syllabus has emerged. Half my readers thought the V3 Foundation exams were good.



On the other hand,




I am going to speak in the Netherlands soon on the future of ITIL. I'm a big believer in the little things as indicators of the big things. Right now all the little signs are mixed. That might indicate we are in a state of transition, and since it was pretty bad I'm hoping things are on the up and up. But right now I have to say I think my Visions of the Future of ITIL still hold: they range from decaying to disastrous, with a small glimmer of hope that ITIL will play nicely with other BOKs so some synthesis can result...but I doubt it.

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Features
Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice.
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ISO20000 gives ITIL the balls it needs to be successful
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how to treat hosted applications in the ITIL service catalogue
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What does it mean to "implement" or "do" ITIL?
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Recent podcasts
ITIL 3 how best to buy it - The IT skeptic
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itSMF and ISACA - like chalk and cheese - The IT Skeptic
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Classic Skeptic
A visualisation of how ITIL Version 3 transforms ITIL version 2
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From the blog
ITIL V3 sample exam question: is it just vague or plain wrong?
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The IT Skeptic's first public appearance: "The most unbalanced team you can currently find…"
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ITIL Certification: a technique for passing multiple-choice exams
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The new best book for introducing yourself to ITIL V3
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itSMF International launches new website
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Coming up for 2008 on the IT Skeptic website
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Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools
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In 2008, do you want this blog to continue to report on Service Management politics, scandals and dirty deeds?

* Yes
* No opinion
* No

Define ITIL for the IT layman
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itSMF International announce the election of Ken Wendle to the Executive Board
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What do the IT Skeptic readers feel about the ITIL v3 exams?
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Beyond the 7-minute attention span: getting management interested in ITIL (or anything)
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Selected comments
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