SS P201 Figure 9.5

BOKKE submitted by skeptic

on Wed, 2008-03-12 00:38. [nid:488]

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SS P201 Figure 9.5
The two arrows within the large oval, one next to the circle ‘Customer assets’ and the other next to the circle ‘Service assets’ have had their directions reversed, so that the first one points upwards (in an anti-clockwise direction), and the second one points downwards (in an anti-clockwise direction).

Source ISEB http://www.itskeptic.org/node/487

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It is not all satire and scorn for the IT Skeptic. At times he comes up with some serious contributions to the ITSM community. Lately these include:

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A new book, Basic Service Management

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