25... no, 26 errors you need to know about in the ITIL Version 3 books

There have been a whole list of amendments to the five core ITIL Version 3 books. The IT Skeptic has gone through these for you, cross referenced them to the BOKKED database, and listed here the ones that are worth knowing about.

That is, I have omitted those that are just typos that anyone can figure out, or inconsistencies that won't actually put you wrong, or cosmetic improvements. I list only those errors in ITIL V3 that are going to throw you if you don't know about them.

This list is taken from both those recently notified to the training organisations (ATOs) and others already in the BOKKED database.

The ones the ATOs heard about were notified because they were corrected in the five core ITIL Version 3 books. So if you buy a new V3 book some of these may be fixed. But you may not be able to tell as we don't know yet whether these books will be marked as "Second Edition". Release Management for ITIL V3 is unclear and undocumented publicly.

Any more gotchas not listed here?

[UPDATED: one more good one from Alison Adams]

• Service Strategy
  1. p58 Logical error
  2. p86 Incorrect reference to Table 4.6
  3. p114 Figure 5.8
  4. p201 Figure 9.5
  5. p238 Glossary: Cost model
• Service Design
  1. p33 Figure 3.6
  2. p35 changed bullet point
  3. p79 ‘Catalogue’ replaced with ‘Level’
  4. p145 Figure 4.27
  5. p145 Figure 4.27 [again]
  6. p147,148 change SMIS to ISMS
  7. p214 ‘Service Transition Pack’ changed to ‘Service Design Pack’
  8. p291 Glossary: Brainstorming
• Service Transition
  1. p59 Renaming FSC to CS
  2. p68 KEDB as distinct from CMS
  3. p68 SKMS or CMS?
  4. p90 Figure 4.20
  5. p200 SCM or CMS?
  6. 223 Acronyms list: ECAB [this one can cost you a Foundations exam question]
• Service Operation
  1. p46 definition of Incident is wrong
  2. p58, p61 delete ‘unknown’
  3. p64 CAB/EC change to ECAB
  4. p66 KEDB as distinct from CMS
• Continual Service Improvement
  1. p124 PIR belongs in 5.6.5
  2. There are various assorted editing errors refering to figure "below". Obviously the book has been reformatted. The only misleading one is p162 figure is 8.3
  3. p 15,30,163 CSI Model inconsistent in fig 2.3, 3.2, 8.4.

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