There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is!
SS p114 Figure 5.8
BOKKE submitted by skeptic
on Wed, 2008-03-12 09:17. [nid:491] In lower left-hand box, middle section, change ‘MTTR’ to ‘MTRS’ twice
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