There aren't many funny ITSM books
According to all the reader feedback so far, the satirical Introduction to Real ITSM is!
SD p79 ‘Catalogue’ replaced with ‘Level’
BOKKE submitted by skeptic
on Wed, 2008-03-12 09:39. [nid:494] In first sentence on the page, replace ‘Service Catalogue Management’ with ‘Service Level Management’
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