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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) SD p79 ‘Catalogue’ replaced with ‘Level’
BOKKE submitted by skeptic
 on Wed, 2008-03-12 09:39. [nid:494] In first sentence on the page, replace ‘Service Catalogue Management’ with ‘Service Level Management’
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