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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) SD p291 Glossary: Brainstorming
BOKKE submitted by skeptic
 on Wed, 2008-03-12 09:54. [nid:498] Under the glossaery definition for ‘Brainstorming’ change the words ‘Service Operation’ to ‘Service Design’
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