ITIL is culturally biased by its narrow and closed contributor base
ITIL is written by “service suppliers, training companies and academia in Britain, Canada and the USA” who know IT operations and cater to corporate business. That is a narrow authorship base for a framework that sets out to document IT Service Management. No authors from Asia. No authors from government, health, engineering, non-profits, or small business. And zero mechanisms for the disenfranchised to contribute. So how does anyone know it is universal best practice, and is it best for those other users?
A comment on this site today by Charlie Betz highlights ITIL's weaknesss outside operations and infrastructure, which is just another dimension of the biases inherent in it becasue of the narrow base from which it is drawn.
A modern body of compiled practices would make use of all the participation and contibution mechanisms of today's internet. The ITIL establishment of OGC-itSMF don't even provide paper-based feedback channels and they solicit nothing.
See the IT Skeptic's latest article for ITSMWatch for the argument in full.