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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) SO p64 CAB/EC should be ECAB
BOKKE submitted by skeptic
 on Wed, 2008-03-12 10:38. [nid:501] 4.4.5.8 ‘Change Advisory Board Emergency Committee (CAB/EC) to facilitate this urgent action.’ change to ‘Emergency Change Advisory Board (ECAB).’
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