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According to all the reader feedback so far, the satirical Introduction to Real ITSM is funny! Special Recession price!
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 Skep's Pick: The IT Skeptic Awards for 2008 This link is here because...(hover) CSI p162 figure is 8.3
BOKKE submitted by skeptic
 on Wed, 2008-03-12 10:51. [nid:502] In second paragraph of Communication transformation (right hand column), ‘The below figure’ changed to ‘Figure 8.3’
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